Privacy Policy

Equality Software Ltd ("we", "us", "our") is a company registered in England and Wales (Co. No. 15006381). Our registered address is Winchester House, 259-269 Old Marylebone Road, 2nd Floor, London NW1 5RA.

We are the data controller for personal data collected through softwareequality.com. Questions? Email us at ali.abdalla@softwareequality.com.

We may collect the following personal data:

• Identity data: name, job title, company name
• Contact data: email address, phone number
• Usage data: pages visited, time spent, browser type, IP address
• Communication data: messages sent via our contact form or AI assistant
• Payment data: processed securely by Stripe; we do not store card details

We do not collect special category data (health, biometric, etc.) unless explicitly requested and consented to.

We use personal data for the following purposes:

• To respond to enquiries and fulfil service requests
• To deliver training programmes, consultancy engagements, and bookings
• To send relevant service updates (with consent)
• To improve our website and services via analytics
• To comply with legal obligations

Under UK GDPR, we rely on the following lawful bases:

• Contract: where processing is necessary to fulfil a contract with you
• Legitimate interests: for business development and improving our services
• Consent: for marketing communications and non-essential cookies
• Legal obligation: where required by law

We use cookies to improve your experience, analyse site usage, and support our marketing. See our Cookie Policy for full details. You can manage your preferences at any time via the cookie banner on this site.

We retain personal data only as long as necessary for the purpose it was collected, or as required by law. Enquiry data is kept for up to 3 years. Client engagement data is retained for 7 years for accounting and legal purposes.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate data
• Erase your data (the 'right to be forgotten')
• Object to processing based on legitimate interests
• Restrict processing in certain circumstances
• Portability — receive your data in a machine-readable format
• Withdraw consent at any time where consent is the basis

To exercise any right, email ali.abdalla@softwareequality.com. We respond within 30 days.

We use trusted third-party services which may process your data:

• Netlify — website hosting (US, with EU data transfer safeguards)
• OpenAI — AI chat assistant responses (messages are not stored by us beyond the session)
• Stripe — payment processing (PCI-DSS Level 1 compliant)
• Google Analytics — anonymised website analytics (if enabled)

Each third party has its own privacy policy and data processing agreements.

Some of our third-party providers are based outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses) in accordance with UK GDPR requirements.

We may update this Privacy Policy from time to time. The 'last updated' date above reflects the most recent revision. Continued use of our website constitutes acceptance of any updates.

To exercise your rights or raise a concern, contact: ali.abdalla@softwareequality.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk — Tel: 0303 123 1113.